Vantage Learning

Implementations Coordinator

Langhorne, Pennsylvania   |   Full Time

Implementations Coordinator

Vantage Learning is actively seeking an experienced client services professional to join our team as an Implementations Coordinator in Langhorne, PA.


KEY RESPONSIBILITIES INCLUDE (but not limited to): 

  • Assist the VP of Operations/Implementations Manager in implementing new projects/new clients and maintaining relationships with domestic- and international-based clients
  • Tackle incoming client calls/e-mails related to application questions, application use, technical issues, and/or product and service orders
  • Engage in detailed conversation with customers to understand their needs and offer solutions
  • Prepare and send weekly, monthly, and yearly updates to clients based on specific requests and/or contractual commitments
  • Maintain communications with clients to address day-to-day needs and special requests
  • Conduct quality assurance testing on new applications and/or new enhancements
  • Prepare detailed application related documentation; material may include user guides, technical specifications, tutorials, reference material, and training materials
  • Prepare training materials and itineraries and deliver training for the internal customer service department
  • Work with the test development team to review items, tests, and score reports
  • Work with the scoring center to schedule expert scoring of paper and pencil examinations
  • Scanning completed paper and pencil examinations for state-level clients 
  • Troubleshoot issues and identify solutions
  • Some travel may be required
  • Miscellaneous duties, as assigned


QUALIFICATIONS, SKILLS, AND ABILITIES:

  • BA or BS degree required
  • Ability to maintain a positive, enthusiastic, and professional demeanor at all times is required
  • Technical training related to software, network services or online applications.
  • Strong working knowledge of the Internet, web-based applications, and MS-Office software tools.
  • Excellent communications skills (verbal and written) with the ability to effectively converse & interact with the sales team to offer insight, solutions, and resolve issues.
  • Excellent listening, time management and organizational skills.
  • Experience in an IT and/or Software Helpdesk Support is a plus, but not required.


Vantage offers a competitive base salary; company benefits program including Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, ID Theft Protection, 401(k), Tuition Reimbursement, paid training; and professional career advancement opportunities.

 

Vantage Learning is an equal opportunity employer. 


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