Vantage Sportz

Customer Success Coordinator

New Hope, Pennsylvania   |   Full Time

Customer Success Coordinator


VantageSportz is seeking a Customer Success Coordinator to assist athletic departments, leagues/conferences, officials, assignors and state associations with an efficient means by which administrators manage each facet of their athletic program, through the integration and utilization of our platform-solutions. If sports are your passion – bring your A-game; VantageSportz is the place to be!


Key Responsibilities Include (but not limited to):


  • Establish yourself as the subject matter expert in our products and grow customer satisfaction by: Product Training, Implementation/Onboarding and customer communication through; use of our advanced CRM platform; attend regional conferences and league/district meetings; field/create/develop new business opportunities.
  • Present engaging, high-energy product demonstrations to high school administrators.
  • Maintain and service the existing accounts-base.
  • Actively communicate user-feedback and ideas to the Product Owner, with the end-goal of making our products better, increase usage and out-perform the competition.
  • Contribute documentation for our internal knowledge base.
  • Ensure successful onboarding through flawless product delivery, training of new customers, and engaging those customers


Qualifications, Skills and Abilities:

  • Bachelor’s Degree – Required
  • Experience with Microsoft Office - Required
  • 1+ years of sales experience (preferred)
  • Experience with CRM systems (preferred)
  • Demonstrated success in serving customers; possessing a relentless attitude and high, self and professional standards
  • Strong written and verbal communication skills
  • A self-motivated and self-starter, having the capacity to take direction and execute an action-plan


Benefits & Perks: 

 

  • VantageSportz offers a competitive salary and bonus plan
  • Company benefits program including Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, ID Theft Protection, 401K, Tuition Reimbursement, etc.
  • Paid Training
  • Laptop/Technology required to perform the required duties
  • Business expense reimbursement
  • Professional career advancement opportunities.


Company Information:


VantageSportz - http://vantagesportz.com/ - is a national forum for communities, schools and teams to share stories, photos and videos from the perspective of those who know the athletes best – parents, friends, and faculty. We believe technology should solve your challenges. With our data insights, digital and mobile friendly solutions, you'll be able to automate, simplify, and grow faster while delivering a powerful and engaging experience at the same time.


VantageSportz is an Equal Opportunity Employer



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