Vantage Learning

Client Services Representative (Remote)

Remote   |   Part Time

Customer Support Representative (Part-Time, Remote)


Vantage Learning is actively seeking a professional to join our team as a Customer Support Representative on a part-time basis.

Responsibilities include:

  • Tackle incoming client calls/e-mails related to application questions, application use, technical issues, and/or product and service orders.
  • Engage in detailed conversation with customers to understand their needs and offer solutions.
  • Quickly learn the various web-based software applications that we offer & utilize.
  • Being self-motivated, with the ability to set & achieve self-imposed goals / objectives with minimal direction or supervision. .
  • Willing to work nights and Saturdays, as needed.


Qualifications Required:

  • Bachelor’s degree is strongly preferred.
  • 1 year of customer-service and/or sales experience is preferred.
  • Ability to maintain a positive, enthusiastic, and professional demeanor at all times is required
  • Technical training related to software, network services or online applications.
  • Strong working knowledge of the Internet, web-based applications, and MS-Office software tools.
  • Excellent communications skills (verbal and written) with the ability to effectively converse & interact with the sales team to offer insight, solutions, and resolve issues.
  • Excellent listening, time management and organizational skills.
  • Experience in an IT and/or Software Helpdesk Support is a plus, but not required.


 

Vantage Learning is an Equal Employment Opportunity employer.

    

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