At Vantage Learning, we empower educational institutions with transformative technology. We're on a mission, revolutionizing literacy education through AI-driven writing solutions and evidence-based instructional strategies. Our mission is to empower educators and students by providing cutting-edge tools and professional development that drive academic success by focusing on classroom first solutions.
Our contracted Customer Support Representatives are expected to assist end-users (mainly teachers) of our educational AI SaaS applications over the telephone. We are looking for bright, outgoing, and motivated individuals with a “can-do” attitude. This role is available for 15-30 hours a week.
Responsibilities include:
- Tackle incoming client calls/e-mails related to application questions, application use, technical issues, and/or product and service orders
- Engage in detailed conversation with customers to understand their needs and offer solutions
- Quickly learn the various web-based software applications that we offer & utilize
- Being self-motivated, with the ability to set & achieve self-imposed goals / objectives with minimal direction or supervision
- Assist with additional operations tasks as directed by operations management
- Work with end user technical staff to trouble-shoot technical issues
- Work with various Vantage departments to ensure customer needs are met or exceeded
- Assist in the Quality Assurance efforts of new products and services
- Miscellaneous duties, as assigned
Qualifications Required:
- Bachelor’s degree
- 1 year of customer-service and/or sales experience
- Ability to maintain a positive, enthusiastic, and professional demeanor
- Technical training related to software, network services and/or online applications
- Excellent communications skills (verbal and written) with the ability to effectively converse & interact with the sales team to offer insight, solutions, and resolve issues
- Excellent listening, time management and organizational skills
- Experience in an IT and/or Software Helpdesk Support is a plus, but not required